Shipping & Returns

Straightforward delivery and returns

Shipping and returns

We aim to keep delivery costs reasonable and make returns as simple as possible. Standard parcel shipping is capped at $20 Australia-wide, and free local pickup is available from our Bayswater premises.

Australia-wide standard shipping

Maximum $20 shipping

Standard parcel shipping within Australia is charged at the calculated rate, up to a maximum of $20 per order.

If the calculated postage is less than $20, you pay the lower amount. If it would normally cost more than $20, your charge is capped at $20.

Delivery information

Standard parcel post — Capped at $20 Australia-wide, with no handling fees.
Express delivery — Available at a separate rate and is not included in the $20 shipping cap.
Local pickup — Free pickup is available from our Bayswater premises.
Large machinery — BookMate and CoverPro are excluded from the standard $20 shipping cap and have separate freight arrangements.

Dispatch and tracking

Most stocked orders are dispatched promptly. Allow up to five working days for larger orders, busy periods or items requiring preparation.

Tracking details are sent when your order is dispatched.

Temporarily unavailable items

If part of your order is unavailable, we will normally send the available items first. If the remaining stock is likely to take some time, we may contact you to offer a suitable alternative.

International shipping

We can ship many products internationally. Freight charges vary by destination, order size and product type, and some large products may not be suitable for standard international delivery. Please contact us for assistance or a freight quote.

Returns

We stand behind the quality of our products. If you are unhappy with an item, please contact us and we will help arrange a replacement or refund.

Change-of-mind returns Items may be returned within 30 days, provided they are unused and in resaleable condition. The customer is responsible for return postage.
Faulty, damaged or incorrect goods Please contact us if an item is faulty, damaged in transit or supplied incorrectly. We will cover the return cost and arrange a replacement or refund.
No restocking fees We do not charge a restocking fee. Change-of-mind refunds include the original standard shipping charge.

How to arrange a return

Please contact us with your order number and details of the product you would like to return. We will respond with return instructions.

For goods damaged in transit, we may ask for photographs of the item and packaging so that we can discuss the damage with the freight carrier.

Refunds are processed promptly once the returned goods have been received and checked.

Questions about delivery or returns? Call us on 03 9873 4629 or email info@bookcoverco.com.au.

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